Phoenix, AZ · FAQ
Questions About Physical Therapy in Phoenix
Everything patients ask before they book, answered in the same plain language we use in the treatment room, including the two questions most clinics make you dig for: what it costs, and whether you need anyone’s permission to start.
What to know before you book.
This page exists because the answers are short and there is no reason to make you call for them. Almost everything people want settled before a first appointment comes down to four things: whether they are allowed to book at all, what an hour here actually looks like, what it costs, and how long the whole thing takes.
The people who read a page like this one before picking up the phone are usually the same type: they want the terms in front of them before they commit, and they would rather hear an honest limit than a friendly non-answer.
So the answers below are the real ones. Where a number exists, it is here. Where a number is not knowable until somebody has actually looked at you, we say that instead of guessing at it.
Frequently asked questions about physical therapy in Phoenix.
Twelve of them, in roughly the order people ask.
No. Arizona allows direct access to physical therapy, so you can book an evaluation without seeing anyone else first. If a physician has already sent you here, bring what they gave you and we will read it.
We operate as a cash-pay practice and do not bill insurance directly. This allows us to provide individualized, one-on-one care without the limitations often associated with insurance plans. In practice that means a full 60 minutes with a Doctor of Physical Therapy, every visit.
You get the rate before you book, not after. There is one number and you hear it on the phone. Your plan is given a named endpoint at the evaluation, so the total is knowable in advance rather than something that reveals itself a month in.
60 minutes, one-on-one. The same doctor treats you start to finish. Nobody hands you a sheet of exercises and walks off to a second patient in the next room.
Most plans run 2 to 3 visits a week for 4 to 6 weeks at minimum. Your evaluation gives you the number for your case rather than a guess, and we review it at the end of every phase so you always know where you are.
Wear something you can move in and that lets us reach the part that hurts: shorts for a knee or a hip, a t-shirt or a tank for a shoulder or a neck. Bring any imaging reports or surgical notes you already have, a list of what you take, and the shoes you actually train or work in.
You talk, we listen, then we test. The evaluation is cause-first, which means we spend it finding why it hurts rather than confirming where. Treatment starts in that same visit, so you leave having had hands on the problem and a plan with an endpoint written into it.
Yes. The same doctor, every visit. All five of the clinicians who treat here hold a Doctor of Physical Therapy degree, and your evaluation decides which of them is the right match for your problem.
Yes, for women and for men. Dr. Krista Zelizney treats women’s pelvic health and Dr. Jake Lape treats men’s pelvic health, both one-on-one in a private room. Bladder urgency, pain with intimacy, prolapse and postpartum recovery are all ordinary reasons to book here.
Yes, and we treat the rest of your week too. Swimmers, golfers, lifters, runners and jiu-jitsu players come through here, and so do people whose sport is a Saturday round and a Tuesday class. What changes is the standard you have to clear before we call it finished, not the quality of the hour.
Usually. Call (602) 755-3138 or send the booking form and a real person calls you back with the times we actually have. We are open Monday to Thursday from 7am to 6pm and Friday from 7am to 2pm.
Then we say so. Some problems belong with a physician, a surgeon or an imaging suite first, and a few need urgent care rather than an appointment. If your evaluation points somewhere else, you hear that at the evaluation and we tell you where to go.
Still deciding.
If none of that settled it, the useful next step is not more reading. It is a short call with somebody who can tell you whether this is even the right building for your problem. That call is quick, and it is not a sales call: sometimes the answer is that you need a physician first, and we would rather say so early than book you in and discover it later.
Left alone, the cause behind it rarely stays quiet. It changes how you sit and how you sleep and what you stop signing up for, and each flare tends to run a little longer than the one before it.
Nothing on this page is a diagnosis. It is the set of facts you would get if you called and asked, put somewhere you can read them at eleven at night without having to talk to anybody.
Where to go next.
Request an appointment
Five short questions, then a real person calls you back with times that fit your week.
02What we do
Eighteen treatment services, each written to say plainly what it is and what it is for.
03What we treat
Twenty-six conditions, from shoulders and low backs to pelvic health and concussion.
04The staff
Five Doctors of Physical Therapy, plus the coaches, the massage therapist and the front desk.
05Contact and directions
Address, hours, parking, and what to expect when you walk through the door.
Still have a question nobody answered.
Put it in writing.
Five short questions. A real person calls you back, usually within two business hours, with times that fit your week.
The people who end up filling this out are rarely in the worst pain of their life. They’re just done working around it, done picking the errand that doesn’t require the stairs. If that’s the stage you’re at, this is the part where you stop researching and start.
Consider it filed.
A real person will call you back, usually within two business hours, with appointment times that fit your week. Keep your phone nearby.
Can’t wait? Call (602) 755-3138 ⟶Easy to find. Easy to park.
In the neighborhood, with parking by the door. Come see the place before you commit, if you like.
The clinic · Streamline Performance Physical Therapy
Get Directions ⟶Opens in Google Maps