Brittney Kelly

Brittney Kelly is the Office Coordinator and Client Experience Specialist. She has a degree in healthcare administration and more than ten years of healthcare admin behind her, which mostly means very little about a schedule surprises her any more: the cancellation at 6:40am, the family that needs three people booked into the same two hours, the caller who is not sure whether what they have is even the sort of thing this place treats.

That last one is the part of the job nobody puts on a job description. Most people who call a clinic for the first time are not asking about availability. They are asking, underneath it, whether they are in the right building. She has heard enough of these calls to know what the clinical staff can help with and what they cannot, and to say so plainly rather than book somebody in and let them find out at the evaluation.

Nobody chooses a clinic because the scheduling was pleasant. They do leave one over it, though, usually after the third time a bill arrived that nobody had mentioned in advance.

The money conversation is hers too, and at this practice that conversation is unusually short. We are a cash-pay practice and do not bill insurance directly. That is what buys the full 60-minute one-on-one visit rather than a shared, shortened one, and it means the rate is quoted before you book instead of arriving as a statement six weeks later. She will also tell you that Arizona allows direct access to physical therapy, so you can book an evaluation without seeing anyone else first.